We want HaulSimple to work for your business. This policy explains when and how we issue refunds.
1. 14-Day Money-Back Guarantee
New customers may request a full refund within 14 days of their first paid subscription charge, for any reason. To request, email support@haulsimple.comfrom the email associated with your account.
2. Monthly Subscriptions
- You may cancel anytime; cancellation stops the next renewal.
- You retain access until the end of the current billing period.
- After the 14-day window, monthly charges are non-refundable, including for unused days in the current period.
3. Annual Subscriptions
- Within the first 14 days: full refund available.
- After 14 days: we may issue a pro-rated refund for the remaining unused months at our discretion, minus any discount applied for choosing annual billing.
- You retain access until the end of the paid period if you cancel without requesting a refund.
4. Service Issues
If you experience a sustained outage or a critical bug that prevents you from using the service, contact support. We may issue service credits or pro-rated refunds on a case-by-case basis.
5. Non-Refundable Items
- One-time setup, onboarding, or migration fees (if applicable).
- Charges from third-party integrations (e.g., SMS, ELD providers) passed through at cost.
- Accounts terminated for violation of our Terms of Service.
6. How to Request a Refund
- Email support@haulsimple.com from the email on your account.
- Include the reason for the request and your invoice or subscription ID (found in Settings → Billing → Manage subscription).
- We respond within 2 business days.
- Approved refunds are processed to the original payment method within 5–10 business days.
7. Chargebacks
Please contact us before filing a chargeback — we can almost always resolve issues directly and faster. Disputed chargebacks may result in account suspension until the dispute is resolved.
8. Contact
Questions about this policy? Email support@haulsimple.com.